FAQ

ONLINE SHOP

This website is set up to offer options to ship both through Priority mail with the U.S. Postal Service and standard and ground shipping with UPS. The options for shipping that you see in your cart when you checkout are the ones that are available for your area and the item(s) being shipped. So, for example, if you only see Priority mail as an option, that means that UPS is not available in your case. If you want your item shipped some other way, feel free to email me at Lisa@LLMetalworks.com and I can work with you to use another option.
In most cases, yes, but I will have to make it for you, because here “out of stock” means I’ve sold all of the items like this that I’ve made. If you are interested in an out of stock item, feel free to send me an email and I’ll let you know if I can make the item (or something similar, we can do something custom!) for you and how long it will take to finish it given my other commitments at the time.
It depends. I personally make by hand each of the items displayed in the online Shop (there’s no team of elves hard at work in the workshop). Some simple items can be finished in a day or two if I’m not in the middle of working on other commissions or fulfilling other requests. Other items are labor intensive or require me to order special materials and so may take several weeks to finish. Feel free to send me an email at Lisa@LLMetalworks.com and I’ll let you know if I can make an item for you and give you an estimate about how long it will take to finish it given my other commitments at the time.
I’m happy to take returns if you are unhappy with an item you purchased in the online Shop for any reason. Just send me an email at Lisa@LLMetalworks.com that you would like to return an item and send it back to me. Once I receive it, I’ll refund the purchase price of the item – but unfortunately I can’t refund the shipping costs.

COMMISSIONS

First, consider what type of piece you want (functional, decorative, based on a design, open to ideas), any size or other constraints, and what budget you have in mind. If you only have a vague or general idea of what you might like, that’s OK, we can work together to figure that out later. If you have a specific idea or examples, that’s fine too!
Second, contact me by sending me an email at Lisa@LLMetalworks.com or by giving me a call at 201-477-0457.
Third, we’ll work together to finalize a design, budget and timeline. Unless you already know just what you want, I will send you sketches and alternative design ideas and we will together modify them to meet you vision and needs.
Fourth, I will ask for a deposit of 10-20% of the agreed budget to acquire supplies and materials and secure my time.
Fifth, I’ll get to work and send you photos and updates of the progress of your piece along the way.
Finally, once the piece is finished, I’ll determine final shipping costs and send a final bill along with the finished piece.
That depends on a number of factors, including the following:
• The complexity of the piece – it may take some time and production of several prototypes for me to determine the best way to make a piece, or an item may be made up of several different components that must work harmoniously together.
• The labor-intensity of the piece – some pieces are relatively straightforward and simple while others require several different steps and processes or lots of hand detail work.
• The materials that will go into making the piece – some projects will require me to special order materials specifically for the piece or will require a large amount of expensive inputs.
If you look at the items in the Shop as examples, the variety of prices shown there reflect the variables described above. For instance, the Hearts and Hooks item, which includes four separate forged pieces (the three hooks and the base) assembled with hand-rivets, is priced higher than the Double Hook, which is forged from a single piece of steel. Likewise, the Forged Lily Arrangement involves the labor-intensive and time-consuming process of forging multiple components and meticulous assembly.